Shipping policy

Shipping Process:

We inventory many of our products in our warehouses in Toronto and Vancouver. This allows us to provide quick and flexible shipping options for the all of Canada.  We do not allow for any manufacturer to customer direct shipping as duties and brokerage fees will not be covered by firepitsdirect.ca.

Ground Shipping:

For most items under 150 pounds the standard free shipping on $500+ option will be parcel (FedEx, UPS, Canpar & Canada Post). These are the quickest options. If your order arrives damaged, please be sure to take pictures and provide those to us in order to help us provide proper reparations.

Freight (LTL) Shipping:

For most items over 150 pounds our free standard shipping service will be freight, and will include free curb side delivery and lift gate service. When your order is ready to be delivered, the shipping company will contact you to schedule a time to deliver your order - for this reason, it is critical to provide the most relevant phone number at the time of check out. Upon delivery, the driver will take it off the truck for you but it is your responsibility to bring it onto your property. You will be required to sign for the delivery and inspect the product upon arrival; any damage present upon arrival must be annotated when accepting the delivery, Firepitsdirect.ca is not liable for damages not annotated on the delivery receipt at time of delivery.

International Shipping:

Firepitsdirect.ca was created for the sole purpose of providing Canadians a source for their outdoor fire pits need.  At this time, we do not ship internationally and have the right to cancel any order placed for delivery outside of Canada.